Frequently Asked Questions

  1. Can I use the same username and password to sign in to my account?
    Yes! All of your account information – including your credentials – has remained the same.

  2. How do I know this isn’t a fraudulent site?
    We do everything we can to keep our clients’ information safe and secure. However, it’s smart to be skeptical, especially where your personal information is concerned. If you’re questioning whether this site is secure, here are some things to look for:
    ✓  The domain name in the URL (the part directly before the “.com”) tells you that you’re in the right place. If it says “rockethomes” before the “.com,” you’re not being phished.
    ✓  The URL should start with “https,” not “http.” This tells you that you’re on a secure site.

  3. What does it mean that you’ve partnered with your Rocket sister companies?
    This means that your Rocket Account (the account you use to access your saved searches and favorites) now gives you access to Rocket HQ and Rocket Mortgage! You can use your Rocket Account credentials on all four websites. We haven’t shared your personal information with our sister companies. We’ve just made it easier for you to take advantage of their services if you’re interested in them.  

  4. Will I have to make a new account to view my saved searches and favorites?
    No. Your existing account will work exactly as it did before. It’ll just look a bit different!

  5. Can I get the old look back?  
    Unfortunately, you can’t, but we hope you’ll enjoy the new look and feel. We’ve tried to make the transition easier by keeping our features and functionality the same.  

  6. Why did you make these changes?
    Our clients have always been at the center of everything we do, and we hope our new look represents that better.
    We understand that the home buying and selling process can be challenging to navigate alone, and that’s why we’ve partnered with our sister companies – Rocket HQ, Rocket Loans and Rocket Mortgage – to support you wherever you are in your homeownership journey.  

  7. Will I still work with the same team members/real estate agent on my home buying journey?
    Yes. The Rocket Homes team members and real estate agents who were helping you before will still be there to assist.  

Still have questions? Visit our Contact Us page to see how to get in touch.

Disclaimers

Quicken Loans, Rocket Homes, Rocket Loans and Rocket HQ are separate operating subsidiaries of Rock Holdings Inc. Each company is a separate legal entity operated and managed through its own management and governance structure as required by its state of incorporation, and applicable legal and regulatory requirements.