This Web site is owned and operated by Rocket Homes Real Estate, LLC, 701 Griswold St., Detroit, Michigan 48226, which is referred to below as “RH”, “Rocket Homes”, “we”, “us”, “our” or “Company”.
Permissible Use of Rocket Homes Services
You agree that:
- You will only access or use this Web site and transact business with us if you are at least 18 years old;
You agree not to use or attempt to use this Web site for any purpose that:
- Interferes with or induces a breach of the contractual relationships between RH and its team members, clients, or customers;
- Is any way unlawful or prohibited, or that is harmful or destructive to anyone or their property;
- Transmits any advertisements, solicitations, schemes, spam, flooding, or other unsolicited e-mail, unsolicited commercial communications;
- Transmits any harmful or disabling computer codes or viruses;
- Interferes with our network services;
- Attempts to gain unauthorized access to our network services;
- Impairs or limits our ability to operate this Web site or any other person’s ability to access and use this Web site; and/or
- Uses any methods, means or devices to click on to this Web site or cause a visit to this Web site for purposes of manipulating the results of any Internet search engine, or for any other purpose other than conducting real estate related business with RH.
Consent to follow MLS Rules. You agree to the following:
- to use the Services only for your personal use;
- that you are entering a lawful consumer-broker relationship with RH as defined by applicable state law;
- you have a bona fide interest in the purchase, sale, or lease of real estate on the RH website, and;
- that you will not copy, redistribute or retransmit any of the information provided except in connection with your consideration of the purchase or sale of an individual property.
Residential Real Estate Only. You are authorized to use the Services only for residential real estate transactions, and not for commercial real estate transactions of any kind.
No Copying, Distributing or Creating Derivative Works. You agree not to copy, distribute, display or create derivative works from, decompile, disassemble or reverse engineer any portion of the Services. You also agree not to remove or modify any copyright or other intellectual property notices that appear in the Services.
No Scrubbing or Scraping. Publicly available search engine providers may crawl or query the Services only for the purpose of creating an index with links to the Services’ web pages to generate web search engine results. All other automated queries of the Services (including screen and database scraping, spiders, robots, crawlers and any other automated activity with the purpose of obtaining information from the Services) is strictly prohibited, unless you have received express written permission from RH.
No Right to Reproduce. Except as expressly stated herein, this Agreement does not provide you a license to use, reproduce, distribute, display or provide access to any portion of the Services on third-party Web sites or otherwise.
Information Aggregation. RH is not responsible for any errors in displayed information or delays in displaying information. All information provided on the Services is either transmitted to RH from other entities or persons or was obtained through publicly available sources. Issues of data accuracy may be brought to the attention of RH by sending feedback but it is likely that such information accuracy cannot be corrected by RH and the entity or person that generated the information must be appealed to. For example: incorrect listing information can only be changed by the third party listing agent under our terms with the MLSs.
Days on Site
Days on Site: The Days on Site value, displayed as “added X days ago” or “added to Rocket Homes X Days ago” is derived from the date the listing was first displayed on the Site, not from the data in the MLS Listing.
Use and Access of this Web Site
RH reserves the right at all times, in its sole discretion and without notice to you, to deny your access to and use of this Web site. You agree that you may not use or attempt to use any part of this Web site to represent that you have any (express or implied) affiliation with RH or broker relationship with RH without the express written permission of RH. You may not use this Web site to transmit unsolicited e-mail to this site or to anyone whose e-mail address included the domain name under on this Web site.
You agree and acknowledge that you have the sole responsibility and liability for your use of this Web site and for providing or obtaining, and for maintaining, all of the hardware, software, electrical power, telecommunications, Internet services, and other products or services necessary or desirable for you to access and use this Web site.
Intellectual Property Rights
ROCKET HOMES ℠ and the ROCKET HOMES ℠ Logo are registered service marks used under license to Rocket Homes Real Estate LLC.
All other marks used on this Web site are the property of their respective owners. Realtor®“, “Realtors®“, “Realtor-Associate®“, the “Realtor®” logo and the block “R” logo are used on this Web site to denote membership in the “National Association of Realtors®” and, as such, providers of real estate related services consistent with a strict code of ethics and the highest standards of professionalism.
Web Page Content
You acknowledge and agree that:
- All source code, calculations, products, materials, data, information, text, screens, functionality, services, design, layout, screen interfaces, the “look and feel”, and the operation of this Web site (collectively “Web Page Content”) are protected by various intellectual property laws, including, but not limited to, copyrights, patents, trade secrets, trademarks, and service marks; and
- All rights associated with the Web Page Content are owned by RH, its licensors, or content providers. Furthermore, you acknowledge and agree that you do not acquire any ownership rights by downloading or viewing any Web Page Content. You further acknowledge and agree that you will not in any way copy, reproduce, publish, create derivative works from, perform, upload, post, distribute, transfer, transmit, modify, adapt, reverse engineer, frame in any webpage, or alter the appearance of any Web Page Content.
You may not use Web Page Content, domain names (in whole or in part), or e-mail addresses related to or derived from this Web site, nor any data, trademarks, functionality, service marks, trade names, brand names and/or logos contained within or derived from this Web site, for any purpose; meaning that you may not, among other prohibited uses, use any Web Page Content, domain names, e-mail addresses, data, trademarks, service marks, trade names, brand names and/or logos on or derived from this Web site:
- In or as any meta-tag or hidden text;
- In or as part of any contextual marketing directory, index, or triggering term;
- As content or advertising related to any other Web site including, but not limited to, comparative/informational Web sites; and/or
- As a variable or data element in any algorithm that causes another Internet browser to appear on, over, or at the same time as the Company’s Web site or controls the content of any other Internet browser window.
Linking and Third-Party Advertising
Not Responsible for Links to Other Web sites: For your convenience, this Web site may provide links to other Web sites on the World Wide Web. Unless expressly stated otherwise on this Web site, RH does not endorse, approve, sponsor or control, and we are not in any way responsible for, any of the content, services, calculations, information, products or materials available at or through any Web sites to which this Web site may provide a link. By using this Web site you acknowledge and agree that RH will not be responsible or liable to you or any other person for any damages or claims that might result from your use of such content, services, calculation, information, products or materials.
No Advertising / No Links: RH does not permit third-party advertising on this Web site. Except with the written permission of RH, you agree that you will not create links from any Web site or webpage to this Web site or any webpage within this Web site.
Effective Date and Revisions
You understand and acknowledge that RH controls and operates this Web site from within the United States of America. This Web site provides information regarding services and products that are made available in the United States only. We make no representation that the services or products about which information may be provided on this Web site will be available (a) anywhere outside of the United States or (b) in every state within the United States. You acknowledge and agree that you are responsible for compliance with all federal, state and local laws applicable to your access to and use of this Web site.
User IDs and Passwords
Certain areas or features of this Web site may be restricted to users who have obtained a user identification and password by completing a registration process described on this Web site. Please be sure to protect and maintain the confidentiality of any user identification, password or other identifying information you may obtain in connection with your use of this Web site. You agree to notify RH immediately if you believe your user identification, password or other identifying information has been lost, stolen or otherwise compromised. You also acknowledge and agree that you are solely responsible for all damages or claims that may arise from any access to or use of this Web site by any person to whom you have provided your user identification, password or other identifying information, or by any person who has obtained such information from you, including, but not limited to, any access to or use of this Web site that may occur after you have notified us that your user identification, password or other identifying information has been lost, stolen or otherwise compromised.
RH does not guarantee or warrant the products or services of other product or service providers to whom it may refer you, including, but not limited to, real estate brokers/agents, lenders and escrow/settlement companies.
Website Copyright/DMCA Policy
We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from this Site infringe your copyright, you may request removal of those materials (or access to them) from the Site by submitting written notification to the RH Legal Team. In accordance with the Online Copyright Infringement Liability Act of the Digital Millennium Copyright Act (U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:
- Your physical or electronic signature.
- Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Site, a representative list of such works.
- Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate the material.
- Information by which we can contact you (include your name, postal address, telephone number and, if available, e-mail address).
- A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent or the law.
- A statement that the information in the written notice is accurate.
- A statement, under the penalty of perjury, that you are authorized to act on behalf of the copyright owner.
You must send your DMCA Notice to the following:
Rocket Homes Legal Team
701 Griswold Street
Detroit, MI 48226
If you fail to comply with all the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, you may be held liable for damages (including costs and attorney’s fees) under Section 512(f) of the DMCA.
If you believe that material you posted on the Site was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter Notice”) by submitting written notification to our Legal Team (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:
- Your physical or electronic signature.
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appears before it was removed or access disabled.
- Information by which we can contact you (include your name, postal address, telephone number and, if available, e-mail address).
- A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
- A statement that you will consent to the jurisdiction of the Federal District Court for the jurisdiction in which your address is located (or if you reside outside the United States, the Federal District Court for the Eastern District of Michigan, located in Detroit, Michigan) and that you will accept service from the person (or agent of that person) who provided the Site with the complaint at issue.
You must send your Counter-Notice to the following:
Rocket Homes Legal Team
701 Griswold Street
Detroit, MI 48226
The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.
Please be aware that if you knowingly materially misrepresent that material or activity on the Site was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
The Internet as an Open Network
While certain designated parts of this Web site employ technologies to secure your data and the transmissions between you and RH, the Internet is an open system and we cannot provide absolute assurances that transmissions cannot be intercepted/decrypted by others.
Privacy and Security
Mandatory and Optional Information: We identify what information is required to fulfill your request. If you chose not to provide mandatory information, we will not be able to provide you the service you are requesting.
User Requested Services: To make your move as easy as possible, we offer third party products and services to help you find a mortgage, moving companies, telephone service providers, internet service providers, cable and satellite television service providers and real estate agents. When you inquire about these services, we will share your personal information (such as your name, address, telephone number and e-mail) to allow them to contact you (even if you are previously listed on any state, federal or corporate do-not-call list) regarding their products or services.
Other Service Providers: In some cases, we will employ or use service providers such as title companies, appraisers, consultants, temporary workers, and third party software developers to complete a business process or provide a service on our behalf. For example, we may use service providers to enhance our Web site technology, deliver products, or to send e-mails. When we employ service providers, we may need to share your personally identifiable information. Service providers are strictly prohibited from using your personally identifiable information for purposes other than to act on our behalf. Service Alerts and Critical Notices: Although we respect and honor the privacy preferences you have expressed, we may need to contact you to inform you of specific changes that may impact your ability to use this service or for other critical non-marketing purposes, such as bug alerts. We may also contact you to respond to your specific requests, to clarify the order information you provided to us, or to notify you of upcoming subscription expiration dates.
To offer you the highest quality service, we may share your feedback with third parties that you have elected to receive services from. You may opt-out by sending a request to email@example.com
Contests, Sweepstakes, and Surveys: From time to time, we may offer you the option to participate in contests, sweepstakes, or surveys. If you would like to participate, we may ask you for contact information, preferences or other information. This information may be used to conduct research, improve our offerings or promote third party products or services. Our contests or sweepstakes may have separate rules and we will identify how the information that you supply will be used in each case.
Change of Control: Your personally identifiable information may be transferred in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of RH. You will have the opportunity to opt out of further secondary use of your information following any change of control.
Legal Disclosures: In some cases we may disclose certain information to comply with a legal process, such as a court order, subpoena, search warrant, or law enforcement request.
Cookies: A “cookie” is a small piece of information that our web site may provide to your browser while you are at our sites. The RH Web site supplies your browser with cookies that contain a unique identifier used to better understand web site usage in the aggregate and on an individual level so we know what areas of our site users prefer (e.g., based on the number of visits to those areas). This is done through a tracking utility that allows us, for example, to reconstruct activity from a session or by a user, for troubleshooting and issue resolution purposes. RH may also employ service providers to help us collect and understand our web site usage data.
If you simply want to browse, you do not have to accept cookies from our site. Should you decide, however, that you would like to register and sign in to special areas of the web site and you have modified your browser settings not to accept cookies, you will need to re-set your browser to accept the cookies that we send. Otherwise, you won’t be able to participate in certain areas of the web site. Most browsers are defaulted to accept and maintain cookies.
Web Site Usage Data:
Our web site tracks usage data, including, for example, your IP address, your browser type and version, which pages you view, which page, if any, linked you to our site, and which link, if any, you follow off of our site. We use this data in the aggregate and on an individual level to better understand web site activity to improve our site offerings, to reconstruct activity from a session or by a user, for troubleshooting and issue resolution purposes. We may also use this data to provide you a more personalized web site experience, assistance with technical support questions, and to send you special offers, product and service updates, or other promotional materials that are relevant and tailored to your interests. If you do not want to receive these offers or promotions, simply indicate your contact preferences during the registration process, within any future communications or by sending an e-mail to firstname.lastname@example.org
The content, services, calculations, information, products and materials on or available through this web site are provided “as is” and without warranties of any kind, either expressed or implied. To the fullest extent permissible under applicable law, RH disclaims all warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. RH makes no representation or warranty regarding the content, services, calculations, information, products or materials, or the use or results of use of the content, services, calculations, products or materials, on or available through this web site. The content, services, calculations, information, products and materials on or available through this web site could include inaccuracies or typographical errors and could become inaccurate because of developments occurring after their respective dates of preparation or publication. RH has no obligation to maintain the currency or accuracy of any content, services, calculations, information, products or materials on or available through this web site.
You acknowledge and agree that RH is not, and shall not be, responsible for the results of any defects that may exist in this web site or its operation. As to the operation of this web site, RH expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. RH makes no representation or warranty that (a) the operation of this web site will meet your or any other user’s requirements; (b) access to the web site will be uninterrupted, timely, secure, or free of errors, viruses or other harmful components; or (c) any defects in this web site will be corrected. You agree that you, and not RH, will bear the entire cost of all servicing, repair, correction or restoration that may be necessary for your data, software programs or computer equipment because of any viruses, errors or other problems you may have as a result of using or visiting this web site.
Limitation of Liability
You agree that under no circumstances will RH be liable to you or any other person or entity for any damages or injury, including any direct, special, incidental, consequential or punitive damages or any damages or injury caused by error, inaccuracy, omission, interruption, defect, failure of performance, delay in operation or transmission, telecommunications failure or computer virus or other problem, that may result from the use of, or the inability to use, this web site or the content, services, calculations, information, products or materials on or available through this web site, whether in an action alleging breach of contract, negligence or any other cause of action, or arising out of or in connection with the use or performance of any content, services, calculations, information, products or materials on or available through this web site. You agree that RH shall not be liable even if we or our authorized representatives have been advised of the possibility of such damages.
Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall RH’s total liability to you for damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, in accessing or using this web site.
Communications with Company
Time Sensitive Instructions: When communicating with us through this Web site, PC-talk, chat or via e-mail, do not use the Web site, PC-talk, chat or e-mail to communicate any time-sensitive instructions. Such instructions may not be received or otherwise honored. All transactions conducted on this Web site, PC-talk, chat or via e-mail, must be confirmed in writing by us to be accepted by and binding upon us.
E-Signature: General communications through this Web site, PC-talk, chat or via e-mail are not intended by us to constitute either an electronic record or an electronic signature, or to constitute any agreement by the sender to conduct a transaction by electronic means, unless a specific statement to the contrary is included in the message and specific e-signature procedures are employed. However, your assent to a “click to accept” button or box is binding upon you.
Recording & Monitoring of Communications: Your communications with us via the Web site, PC-talk, chat e-mail, and telephone may be recorded or monitored and by using such communications methods you are consenting to the recording or monitoring of the same.
Prohibited E-mail Content:
All of our Team Members are prohibited from using e-mail to make or send any type of menacing, defamatory, discriminatory, harassing, offensive or threatening statements/materials, or statement/materials that infringe the copyrights or legal rights of others in e-mail. Such communications are against Company policy and outside the scope of our Team Member’s employment. The Company does not accept any liability in respect of such communication, and the Team Member responsible will be personally liable for any damages or other liability arising. Please report any such violations to RH at 1.866.964.6468
. The use of the Company’s e-mail facilities for purposes of sending menacing, harassing, offensive or threatening messages to our Team Members is strictly prohibited and is unlawful; violators will be prosecuted to the fullest extent of the law. Use of the Company’s e-mail facilities for purposes of to soliciting our Team Members to breach their employment agreements or to interfere with their employment status with our Company is strictly prohibited.
Negligent Misstatement: The Company disclaims any and all responsibility, including responsibility based on negligence or negligent misstatement, for the accuracy, completeness, or reliability of data or information contained in or furnished through e-mail and the Company makes no warranties, express or implied, with respect to such data or information.
This e-mail may constitute an advertisement or solicitation under U.S. law, if its primary purpose is to advertise or promote a commercial product or service. If you do not wish to receive advertising and promotional messages from RH, you may opt-out by sending an e-mail to email@example.com
Viruses: Computer viruses can be transmitted via e-mail through e-mail content, attachments to e-mails and embedded links. Although our e-mails are believed to be free of any virus or other defects that might affect computer systems in which they are received and opened, it is the recipient’s responsibility to ensure that any e-mail they open is virus free. The Company is not responsible for any loss or damage arising in any way from the receipt, use, storage or transmission of our e-mails. If our Company forwards an e-mail or replies to a prior e-mail, the contents may have been produced by someone other than our Company or our Team Members for which the Company assumes no liability whatsoever. The company disclaims any representation or warranty that company e-mails are virus free and/or error free. The use of e-mail to introduce any virus, malicious or disabling code, or to otherwise interfere with the Company’s e-mail transmissions, telecommunication, or computer networks is prohibited and against the law; violators will be prosecuted to the fullest extent of the law.
Unsecured Transmissions: You should be aware that regular e-mail is typically sent via the Internet which is an open network. While certain designated areas within our Web sites employ technologies to secure your data and the transmissions between you and our Company, general e-mail uses the Internet which is an open system and we cannot provide absolute assurances that all e-mail transmissions (sent or received) are secure, error free, not corrupted, or virus free and/or that they won’t be lost, destroyed, arrive late or incomplete, or intercepted/decrypted by others. Therefore the Company does not accept liability for any errors or omissions in the contents of e-mails which may arise as a result of e-mail communication process.
Confidential Information: E-mails sent by our Team Members are confidential (and all attachments to such e-mails are confidential) and are to be reviewed and/or disclosed to only the individual or entity to whom they are addressed and intended. If you received an e-mail in error or if it was improperly forwarded to you, the information contained in the e-mail should, at all times, remain confidential and such circumstances shall not authorize you to use or disclose the confidential information. Please notify the sender immediately by telephone or e-mail, and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution is strictly prohibited. E-mails marked as “Confidential” contain confidential and/or proprietary information that is disclosed under the condition that you treat and maintain such information strictly in a confidential manner and in compliance with applicable privacy laws (including but not limited to the Gramm-Leach-Bliley Act) and that you ensure such information is not disclosed or used by others, except for the limited and confidential purpose for which it is being provided. By accepting and reviewing Confidential information provided by the Company, you agree to indemnify and hold the Company harmless against any and all claims, losses, liabilities, or expenses, including attorney’s fees that the Company may incur as a result of the unauthorized use or disclosure of confidential information due to your acts or omissions.
Privileged Information: E-mails exchanged with or involving our Legal Team may contain privileged information subject to the attorney client privilege and/or the attorney work product privilege. Such privileged information shall not be waived if you receive an e-mail in error or if it was improperly forwarded to you. If you are not the intended recipient of privileged information, please notify the sender immediately by telephone or e-mail and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution of confidential or privileged information is strictly prohibited.
Fair Housing Act
RH fully supports the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended). As such, RH does not engage in business practices that discriminate against persons because of race, color, religion, national origin, sex, familial status, or handicap.
Equal Housing Opportunity
RH is pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the United States. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.
Permission to Be Contacted: By submitting information to RH through the Web site or otherwise, you are making an inquiry as to RH’S programs and services and give RH, Quicken Loans, Inc., Amrock Inc., One Reverse Mortgage, LLC, and affiliates permission to contact you through e-mail, fax, or telephone, or any means, even if your phone number is on a “Do Not Call” list.
Agreement to Provide Accurate Information: In making an inquiry, application or in entering into any other transaction or request for information on this Web site, you agree to provide accurate, true, current, and complete information upon which RH may rely.
Reasonable Efforts: RH will make reasonable efforts to avoid delays; however, RH is not responsible for delays outside of its control (e.g. untimely receipt of an acceptable appraisal; the untimely receipt of required documentation; matters disclosed by a title commitment or survey; any other matters beyond RH’S reasonable control.)